Order Manifest User Guide

1. Executive Summary

This guide explains how to use the Order Manifest feature in the Delivery App. The Order Manifest provides a clear, organized list of your assigned deliveries, helping you efficiently manage your day. With this guide, you'll learn how to start trips, track progress, handle cash-on-delivery (COD) orders, and complete your deliveries smoothly. This tool ensures that you have all the necessary information at your fingertips, leading to fewer errors and faster deliveries.

2. Introduction

The Order Manifest addresses the common pain points of delivery staff, such as:

• Keeping track of multiple orders
• Managing COD payments
• Communicating with dispatch
• Ensuring accurate delivery timing

This guide shows you how to use the Order Manifest to streamline your workflow, reduce confusion, and improve your overall efficiency. We'll use simple, easy-to-understand language so you can start using these features right away.

Key Terms:

• Order Manifest: A comprehensive list of all orders assigned to you for delivery.
• COD: Cash-on-Delivery; an order where the customer pays upon receiving the delivery.
• ETA: Estimated Time of Arrival; the predicted time for a delivery to reach its destination.

3. Main Content (User-Focused Sections)

What This Means for You

The Order Manifest brings several key benefits:

• Clear Overview: See all your assigned orders in one place.
• Efficient Route: Optimize your delivery route for faster completion.
• Easy Communication: Contact dispatch directly from the app.
• Simplified COD Handling: Manage cash payments with confidence.
• Real-time Updates: Stay informed about order status and ETAs.

How It Works

The Order Manifest displays all the orders assigned to you for a specific trip. It shows key details like delivery addresses, customer information, and order status. You can use the manifest to track your progress, mark orders as picked up or delivered, and manage any cash payments.

The flow chart illustrates the delivery process. Here's how it relates to your work:

• Start Trip: Begin your assigned delivery route.
• Merchant Collection: Pick up items from merchants along your route.
• Customer Deliveries: Deliver orders to customers.
• End Trip: Finalize the trip after completing all deliveries and collections.

Getting Started

Follow these steps to start using the Order Manifest:

1. Login: Open the Delivery App and log in with your credentials.
2. Vehicle Selection: Select your vehicle from the vehicle list.
3. Duty Status: Make sure your duty status is set to "on".
4. Trip Selection: Choose the trip you are assigned to.
5. Access Order Manifest: Click the menu icon (three lines) on the main screen or Navigator page, and then select "Order Manifest."

Key Features You'll Use

• Start Trip Button: Initiates your delivery trip.
  • Find it: At the bottom of the Order Manifest screen.
  • What it does: Starts your delivery trip and activates the "Reached for Pickup" buttons.
• Reached for Pickup Button: Indicates arrival at a merchant location.
  • Find it: Next to each merchant's name after starting the trip.
  • What it does: Records your arrival time at the pickup location.
• Cash Received Button: Confirms collection of cash for COD orders.
  • Find it: Appears after marking a COD order as reached.
  • What it does: Acknowledges that you've received the cash payment.
• Deliver Order Button: Marks an order as successfully delivered.
  • Find it: Next to each order after completing the delivery.
  • What it does: Updates the order status to "Delivered".
• Call Button: Contacts the Dispatch Customer directly.
  • Find it: On the Order Manifest screen.
  • What it does: Initiates a call to the Dispatch Customer.
• End Trip Button: Completes your delivery trip.
  • Find it: At the bottom of the Order Manifest screen.
  • What it does: Finalizes the trip after all deliveries are completed.

Common Scenarios

• Starting Your Day:
  1. Log into the Delivery App.
  2. Select your vehicle and ensure your duty status is "on."
  3. Navigate to the Order Manifest.
  4. Click "Start Trip" to begin your deliveries.
• Picking Up Orders:
  1. Drive to the first merchant location.
  2. Click the "Reached for Pickup" button once you arrive.
  3. Collect the orders and update their status in the app.
• Delivering COD Orders:
  1. Deliver the order to the customer.
  2. Click the "Cash Received" button after receiving payment.
  3. Click the "Deliver Order" button to mark the order as complete.
• Contacting Dispatch:
  1. Go to the Order Manifest screen.
  2. Click the "Call" button to contact the Dispatch Customer.
• Completing Your Trip:
  1. Ensure all orders are marked as delivered.
  2. Navigate to the Order Manifest.
  3. Click the "End Trip" button.

What to Expect

Here’s what you can expect when using the Order Manifest:

• Clear Order Status: Each order will display its current status (e.g., "Pending," "In Progress," "Completed"). Refresh the page to see the most recent updates.
• Real-Time Updates: The app automatically syncs trip updates when you have internet connectivity.
• Easy Navigation: The Order Manifest provides a straightforward interface for managing your deliveries.
• Offline Handling: While you need internet connectivity to start and end trips, the app will sync your activities once you regain connection.
• COD Order Management: The "Cash Received" button will appear for COD orders after the delivery is marked as reached. You must confirm receipt of cash before clicking "Deliver Order."
• "Reached for Pickup" Functionality: This becomes available for each merchant once the trip commences.
• Ending the Trip: The "End Trip" button will appear only after all merchant collections and customer deliveries have been completed.

4. Visual Elements & Supporting Information

The screenshots provided illustrate key steps and features within the Order Manifest. They are designed to help you visualize the actions described in this guide.

• Screenshot 1 (Trip End): Shows the "End Trip" button, which appears after all deliveries are completed.
• Screenshot 2 (Internet Connection Details): Highlights the app's behavior when internet connectivity is weak or lost.
• Screenshot 3 (Reached for Pickup): Demonstrates the "Reached for Pickup" button that appears upon arrival at a merchant location.
• Screenshot 4 (Order Manifest Check View): Illustrates the order manifest screen with order details.
• Screenshot 5 (Cash Received): Shows the "Cash Received" button for COD orders.
• Screenshot 6 (Call): Displays the call button to contact the Dispatch Customer.

5. Summary & Benefits

The Order Manifest is a powerful tool that streamlines your delivery process, ensuring you have all the necessary information at your fingertips. By using this feature, you can:

• Reduce Errors: Clear order information minimizes mistakes.
• Increase Efficiency: Optimized routes and easy status updates save time.
• Improve Communication: Direct contact with dispatch resolves issues quickly.
• Simplify COD Handling: Manage cash payments accurately.
• Enhance Customer Satisfaction: Timely and accurate deliveries lead to happier customers.

By following this guide, you can confidently use the Order Manifest to achieve your delivery goals and improve your overall work experience.